Buying Industrial Vacuum Cleaner FAQ

Buying Industrial Vacuum Cleaner FAQ

Q: How long can I expect a reply after I send an inquiry?

A: We promise to serve customers 24 hours a day, and we will respond to your inquiry within 12 hours at the latest.

Q: Are you a factory or a trader?

A: our company is a manufacturer and direct trader, integrating the production, R&D, and sales of industrial vacuum cleaners. We have our own factory and sales team (abbreviation: Industry + Trade). Our factory is located in Suzhou, China. You are welcome to visit our factory and inspect the quality of our products at any time.

Q: Do you support samples?

A: Yes, we support samples and ensure the same high-quality service for both sample and large-volume orders.

Q: Do you support customer private customization?

A: Yes, we provide customized OEM & ODM services. We have extensive experience in customizing color, label, logo, etc. We also support the production of products based on customer-provided drawings.

Q: Why should I buy industrial vacuum cleaners from our company instead of other suppliers?

A: First, we have nearly 13 years of experience in manufacturing industrial vacuum cleaners. Second, our products are engineered for overseas markets and have passed CE/GS, ROHS, ETL/CETL certifications. Lastly, our business tenet is to “satisfy customers with high quality and deliver efficiently.”

Q: How long is the warranty for your products?

A: All our company industrial vacuum cleaner products come with a one-year warranty. If there is no damage due to non-human factors during the warranty period, our company will provide free renewal. After the warranty period, customers will need to pay for the accessories.